Beginning of the Year Set-Up or Troubleshooting 101

OK, first things first. I hope you all had a great summer, and are ready for another fun year at Brooklyn. Congrats meeting API and AYP (good numbers are always satisfying, but remember that you are all so much more than numbers).
Now, to the computers. Basics of troubleshooting:
1. Check your connections--
a. mouse--plugged into the keyboard or side of eMac.
b. power cord--plugged securely into back of eMac, then plugged into outlet or surge protector.
c. keyboard--plugged into side of eMac.
d. ethernet cable (most likely blue or gray)--plugged into side of computer, then into ethernet port on wall, or into switch (box that can hold 4-8 ethernet cables). Note: switch box may be in classrooms that have more than 5 computers and a printer (make sure the switch box power supply is plugged in).
e. printer--make sure power cable is plugged into outlet, and ethernet cable is plugged into port on wall, or USB cable is plugged into computer you want to print.

2. Printer--if, after checking the connections, the printer is not printing, then check to make sure the computer recognizes the printer.
a. Deskjet 6127 printers or USB printers: Click on Printer Setup Utility (either in dock or in Hard Drive--Applications Folder--Utility Folder). Click on Add, then HP IP Printing, then Discover and wait till you see your printer. Click on the printer, then wait until it shows up in Printer Setup Utility window. Test it out by printing something.
b. Laserjet printer--Click on Printer Setup Utility. Click on Rendezvous, then look for laserjet printer, then click to add it.

3. Problems with software: freezing, mouse not working, 'beach ball' turns FOREVER (or it seems that way)--
a. Try restarting computer by holding Ctrl-Apple keys, then while holding them down, press eject button (the key you push to eject a CD), or,
b. Press and hold the On button until computer shuts down, wait a few seconds and turn it back on.

4. When none of the above works, you may want to get ITD involved. To do this, you can either
a. call ITD and sit on the phone for awhile--213-241-LA00 (5200), OR
b. go to www.lausd.net, then click on Employees--LAUSD ITD Service Desk--look on right for ITD Web Employee Self-Service, click on the link Web Form, and fill in the information requested.
For either of the above, they will want your employee number, the computer serial number, your room number and other basic contact information. ITD is usually pretty fast once you've submitted the trouble call (they are supposed to respond within about 24 hours).
c. In case you were wondering, the computer serial number is located in very tiny print on the inside of the CD drive door (pull it down to open).

Well, that's enough confusion for now. Post any questions or problems you're having, or post a positive note about how you got yourself up and running this year!