More Troubleshooting--Some Repair Procedures

Thanks, Stephanie, for sending me an email about laptops, and how to get new batteries. This prompts me to post some information that I know about how to get service for tech equipment. For any laptops that are still under warranty (which at this point are only those in the mobile labs), call Apple at 1-800-800-2775. They will ask for your name, school's name/phone, etc. and the serial number of the computer. To find the serial number, click on the apple in the top left corner of the menu bar, then go to About This Mac. Next, click on More Info... and in the next window, you'll see the serial number. Apple will have a record as to whether the computer is still under warranty. If it's not, and it's a battery issue, unfortunately, the school will have to use funds to purchase a new one--ITD will no longer replace batteries (nor mice, keyboards, etc.). Apple should be able to quote a price on a new battery or other part needed.
ITD does do many repairs on equipment, and they are good about responding to trouble calls (see one of my previous posts about how to report a trouble call to ITD via phone or online). ITD now has a webpage listing what services they provide, in their Service Catalog.

Great Online Tool for Sharing and Commenting

I was listening to a great Tech Chicks podcast today (their blog with links is at http://techchicktips.net/). These two teachers always share some great ideas for integrating technology, especially using Web 2.0 tools. Check out VoiceThread and think of how you might use this tool with your students. A great opportunity to have your students share their photos/pictures with comments, with the added advantage of allowing others to comment on their work.